The Business Analytics of Willauto-Infotech are multifaceted, serving both the internal operations and with our clients.

I. Willauto-Infotech Internal Business Analytics:

We always focus on optimizing Willauto-Infotech operations, sales, and service delivery. our key areas Include’s:

1.      Sales & Marketing Analytics:

    • Lead Conversion Analysis: We track leads from various sources (website, referrals, events) to conversion rates. we identify which marketing channels are most effective.

    • Sales Performance: Willauto-Infotech analyzed sales by product/service, region, sales representative. Identifying top-performing products and areas for improvement.

    • Customer Acquisition Cost (CAC): We understand the cost of acquiring new customers.

    • Customer Lifetime Value (CLTV): We project’s the long-term revenue from customers to inform retention strategies.

    • Marketing Campaign Effectiveness: We Measure ROI of different marketing initiatives.

2.      Service Delivery & Operations Analytics:

    • Service Request Volume & Resolution Time: We tracks the number of service tickets, their categories, and the time taken to resolve them. Identifying bottlenecks and areas for process improvement.

    • Technician Performance: We analyze efficiency and effectiveness of our on-site IT engineers.

    • AMC Performance: We understand our customers business requirements and offered best renewal rates, profitability of AMC contracts, and identifying reasons for non-renewals.

    • Inventory Management (Hardware): Willauto-Infotech optimize stock levels for desktops, laptops, networking equipment, etc., to minimize holding costs and ensure timely availability.

    • Project Management Analytics: We track the project timelines, budgets, and resource allocation for IT infrastructure projects. Identifying common delays or cost overruns.

    • Cloud Resource Utilization: We provide to our customers cloud resource’s and help for proper utilization and renewal the cloud resources, consumption and efficiency.

3.      Financial Analytics:

a.      Revenue Growth & Profitability: Willauto-Infotech always analysis their own business growth’s and as well as customers business growth’s & segment-wise profitability.

b.      Cost Analysis: We identify the major cost drivers, optimize operational expenses.

c.      Cash Flow Management: Willauto-Infotech for smooth business run and growth, we always monitoring cash inflows and outflows.

 

4.      Customer Experience Analytics:

a.      Customer Satisfaction (CSAT) & Net Promoter Score (NPS): We collects and analyze feedback to understand customer sentiment.

b.      Churn Rate: We always identify the customers who discontinue our services, and we try to find the root cause the reasons of behind it, and we try to satisfy to our customers from our best services.

c.      Service Level Agreement (SLA) Adherence: Willauto-Infotech always monitor, weather service commitments are being met or not. If we found the any loophole, we immediate take actions and fulfills our commitments as per SLA.

5.      Employee Performance & Resource Planning:

a.      Employee Productivity: Willauto-Infotech measure the output of IT engineers and support staff.

b.      Skill Gap Analysis: Identifying areas where new skills are needed based on project demands and market trends, we arrange to provide the same to our engineers.

c.      Resource Allocation: Optimizing the deployment of our engineering team across various projects and support tasks.